Privacy policy

Last updated: 17 July 2025

Ceramic Seals Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, in line with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Ceramic Seals Limited is a company based in the United Kingdom. We manufacture and supply high-performance ceramic-to-metal seal assemblies. Our website is hosted on Shopify and is primarily used to provide information and allow prospective customers to contact us for quotations and enquiries.

2. What Information We Collect

When you contact us through our website, we may collect the following personal data:
- Full name
- Email address
- Telephone number
- Job title or position
- Company or organisation name (if applicable)
- Message content
- Design details or technical information you choose to share
- File uploads (e.g. drawings, specifications)

We may also collect certain technical data through cookies and analytics tools, such as:
- Browser type and version
- Device type and operating system
- IP address
- Pages visited and time spent on the site

3. How We Collect Your Data

We collect personal information directly when you:
- Fill in the contact form on our website
- Upload files via our form
- Communicate with us via email or phone

We may also collect limited data automatically via cookies or analytics tools (see Section 7).

4. How We Use Your Information

We use your information for the following purposes:
- To respond to your enquiry or quotation request
- To communicate about your project or order
- To improve our website and services
- For internal analytics and performance monitoring
- To build a mailing list in future (if you opt in)

We do not currently process payments or sell products via the site.

5. Sharing of Information

We may share your data with selected third parties, including:
- Shopify (website hosting and analytics)
- Email service providers (to receive and respond to your messages)
- Analytics platforms (e.g. Shopify’s built-in analytics, Google Analytics)

These third parties are required to respect the confidentiality and security of your data and act in accordance with UK GDPR.

We do not sell or trade your personal information.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected. In most cases, we retain enquiry data and associated documents indefinitely, unless deletion is requested or we are legally required to remove it.

7. Cookies and Tracking Technologies

Our website is hosted on Shopify, which uses cookies to provide core functionality (such as page navigation and access to secure areas) and to collect usage data for performance analytics.

You can manage or disable cookies in your browser settings. For more information, refer to Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies.

8. Your Rights

Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw your consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the email address below.

9. Contact Us

If you have any questions or concerns about how your personal data is handled, or if you wish to make a request related to your rights, please contact:

admin@ceramicseals.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. The latest version will always be available on our website with the updated date shown at the top.